Description of Programme

Changi Airport strives continually to deliver world-class service and a surprisingly memorable experience like no other airport in the world. Hear about what constitutes Changi’s airport management philosophy, covering safety, efficiency, service and experience and learn about what each pillar entails. Hear about how the key principles of always planning ahead, obsessing over customers, continually rethinking travel and reinventing what an airport should be - has underpinned Changi’s development and growth over the past 40 years.

Programme includes visit to Changi Experience Studio (self exploration).

Learning Objective / Total Defence Pillars

•Learn about Changi Airport’s airport management philosophy​ and different aspects of airport operations that make Changi tick like clockwork

•Understand the diversity of roles and learn how Changi Airport continues to deliver world-class service and memorable passenger experience

Location(s)

Changi Experience Studio.

Indoor

Rating

Duration

3 hrs

Session Timings

From 10am - 5pm

Pricing (per participant)

$57 (min 30 pax)

$53 (min 80 pax)

Terms and Conditions

1. Reservations are subject to availability. A confirmation notice will be sent out for acknowledgement once the requested slot is confirmed.

2. In the event of cancellation less than 10 working days prior to programme date, or due to no show, a cancellation fee will be incurred.

3. In the event that participants arrive later than the scheduled time, kindly inform the programme coordinator to make relavent arrangements. 

4. For absentees with compelling reasons (e.g. Medical leave, compasionate leave etc) , please submit a Fee Waiver Request Form with the medical certificate or relavent documents within 5 working days upon conducting the programme. Fees will not be waived for absentees without compelling reasons.

5. For amendment of booking (e.g. change in date / time or number of participants), please submit the request at least 10 working days prior to the event. New date / time request is subject to availability. 

6. The programme owner reserves the right to change any aspect of their operations or close partially to facilitate any maintenance or renovation works.

7. The programme owner shall not be liable for claims resulting from injury or any loss of personal property to the participants, which may result due to their participation in the programme.